Shipping Policy

Last Updated: July 25, 2026

At TerraPaw, every item is made to order especially for you. We create high-quality pet accessories and lifestyle products. Because each order is custom-made, please review the following shipping information before placing your order.

Order Processing

• All products are made to order after your purchase is confirmed.

• Production typically takes 2–7 business days before your order is shipped. During holidays or periods of high demand, production may take longer.

Shipping Times

Estimated delivery times begin after production is complete.

• United States: 2–8 business days

• Canada: 5–15 business days

• International: 10–30 business days

Delivery times are estimates and may vary depending on your location, customs processing, weather conditions, and the shipping carrier.

Shipping Costs

Shipping charges are calculated at checkout based on your order, destination, and selected shipping method.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.

Multiple Shipments

If your order contains multiple products, they may be produced by different printing partners and shipped separately. If this happens, you will receive separate tracking numbers at no additional cost.

International Orders

Customers are responsible for any customs duties, import taxes, or additional fees charged by their country's customs authority. These charges are not included in the purchase price or shipping cost.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your purchase. If an incorrect address is provided and the order has already entered production, we may not be able to make changes.

Lost, Delayed, or Damaged Packages

If your package arrives damaged, is significantly delayed, or appears to be lost, please contact us within 14 days of the expected delivery date. Include your order number and, if applicable, photos of the damaged item. We will work with our production partner to resolve the issue as quickly as possible.

Contact Us

If you have any questions about your order or shipping, please contact us through our Shopify Contact page or by email. We're happy to help and will respond as quickly as possible.

Thank you for shopping with TerraPaw!